One AI outcome. The data, evaluation and implementation to make it work.

Connected Delivery brings YPAI’s AI Data & Evaluation and AI Implementation capabilities into one accountable engagement when the system, the evidence and the operating workflow cannot be separated.

Define the outcome once. Connect the necessary workstreams. Test the complete result against one acceptance model.

The hard part is usually between the workstreams.

An AI system can fail even when every supplier appears to have completed its own task.

The application may be built, but the retrieval data is incomplete. The speech model may perform well on a benchmark, but fail with the languages, accents and noise conditions the product actually encounters. The evaluation team may identify a problem, but the result never reaches the system backlog. A collection supplier may deliver accepted files while the implementation team discovers that the metadata, rights or output structure cannot support production use.

These are not isolated supplier failures. They are failures in the connection between:

  • the business workflow
  • the data
  • the model
  • the evaluation method
  • the application
  • the operating environment
  • the acceptance decision

Connected Delivery treats those dependencies as one engagement.

Two service lines. One coordinated delivery path.

AI Data & Evaluation

The Data & Evaluation workstream can cover:

  • data collection
  • participant and expert sourcing
  • dataset sourcing and licensing
  • transcription and translation
  • annotation
  • human evaluation
  • model and application evaluation
  • benchmarks and regression sets
  • data validation
  • quality review
  • remediation
  • rights and provenance documentation
  • versioned dataset delivery

AI Implementation

The Implementation workstream can cover:

  • assistants and copilots
  • RAG and enterprise search
  • AI agents
  • workflow and document automation
  • voice and conversational systems
  • model and API integrations
  • evaluation infrastructure
  • human-review workflows
  • internal AI tools
  • deployment
  • monitoring
  • operational improvement

Each service line can be purchased independently.

Connected Delivery is used when the dependencies between them materially affect whether the final outcome will work.

When Connected Delivery is the right model

The system requires data that does not yet exist.

A product may need new speech, video, image, text, sensor or expert-generated data before the application can work under its intended conditions.

YPAI can connect the collection and evaluation operation directly to the implementation requirement, so the accepted data unit, metadata, file structure and quality process are designed for the system that will consume them.

The system works in a demo, but not in the real workflow.

The problem may not require more features. It may require:

  • a representative evaluation set
  • better retrieval material
  • human review of failure cases
  • clearer acceptance criteria
  • domain-specific data
  • a revised prompt or agent policy
  • better source attribution
  • a different workflow integration
  • monitoring for production regressions

Connected Delivery links diagnosis, evaluation, remediation and implementation rather than ending with a report.

The implementation depends on human judgment.

Some AI outcomes cannot be accepted through automated metrics alone. They may require:

  • subject-matter experts
  • linguistic reviewers
  • safety review
  • preference judgments
  • rubric-based evaluation
  • adjudication
  • escalation rules
  • human approval before an action is completed

YPAI can design the review operation and the system workflow together, so human judgment is part of the operating model rather than an external spreadsheet or manual exception.

Existing data is available, but its suitability is unclear.

The files may exist without sufficient clarity on:

  • provenance
  • permitted use
  • coverage
  • labels
  • quality
  • representativeness
  • technical format
  • commercial rights
  • current availability
  • suitability for training, evaluation or production

Connected Delivery can begin with data and rights diligence, identify what is usable, define what must be repaired or collected, and connect the resulting assets to the implementation.

Multiple suppliers have created an accountability gap.

One vendor owns the data. Another owns the model. A third owns the application. The customer is left to reconcile interfaces, acceptance rules, failure definitions and change requests.

Connected Delivery creates one coordinated scope for the dependencies that cross those boundaries.

YPAI can own the complete connected workstream or operate alongside your existing model provider, cloud environment, systems integrator, data supplier or internal engineering team.

Connected Delivery starts with the decision, not the technology.

The first question is not: Which model should we use?

What must the complete workflow do, under which conditions, and what evidence will prove that it is ready?

The engagement starts by defining:

  • the business or product outcome
  • the people and systems involved
  • the action the AI must support
  • the information or data it requires
  • the conditions it must handle
  • the unacceptable failure modes
  • the human-review boundary
  • the permitted use of data and outputs
  • the evidence required for acceptance
  • the production owner after handover

This creates one operating definition for both service lines.

How a connected engagement runs

  1. Define the operating outcome

    YPAI maps the workflow before proposing the solution.

    That includes the current process, system boundaries, decision points, users, data sources, failure modes, controls and required production outcome.

  2. Identify the connected gaps

    The gap may sit in:

    • source data
    • training or evaluation data
    • retrieval material
    • annotations
    • metadata
    • model behaviour
    • prompts
    • tools
    • integrations
    • human review
    • monitoring
    • rights
    • operational ownership

    The purpose is to distinguish what must be built from what must be collected, evaluated, repaired or governed.

  3. Define the acceptance model

    The engagement establishes how the complete outcome will be judged. Depending on scope, acceptance may include:

    • functional requirements
    • task completion
    • retrieval quality
    • groundedness
    • precision and recall
    • speech or language performance
    • human-review results
    • safety and policy tests
    • latency
    • exception handling
    • escalation
    • rights completeness
    • data-quality checks
    • operational sign-off

    The same acceptance model guides both workstreams.

  4. Run the required workstreams

    Data & Evaluation and Implementation may run sequentially, in parallel or through repeated evaluation and improvement cycles.

    The engagement is structured around the dependency, not around forcing every project into one fixed process.

  5. Test the complete workflow

    A system is not accepted merely because its components run individually. YPAI tests the connected result against:

    • representative inputs
    • expected use
    • known edge cases
    • operational constraints
    • human-review requirements
    • defined failure modes
    • acceptance criteria

    Findings feed back into the data, evaluation method, application or workflow as required.

  6. Deliver, hand over and improve

    The final package may include the system, data assets, evaluation material, controls, documentation and operating records needed by the agreed scope.

    Production monitoring and improvement can continue as a separate managed workstream where required.

Four common Connected Delivery patterns

Data to system

The customer needs a production system, but the required data or knowledge base is incomplete. The work may combine data sourcing or collection, rights review, annotation or preparation, evaluation-set creation, application development, integration and acceptance testing.

Illustrative example
A multilingual voice agent requires speech and evaluation data representing the languages, accents, noise conditions and conversation patterns it will encounter, plus the application and human-review workflow that use those assets.

System to evidence

The customer has built an AI system but lacks reliable evidence that it is ready. The work may combine workflow analysis, evaluation design, benchmark or regression-set creation, expert review, failure analysis, application changes and monitoring.

Illustrative example
An enterprise assistant needs a groundedness and retrieval evaluation set tied to real company questions, followed by changes to the RAG pipeline and production monitoring for uncovered failure categories.

Evaluation to improvement

The customer knows performance is weak but does not yet know where the defect sits. The work may combine sample analysis, error taxonomy, automated and human evaluation, data-gap diagnosis, prompt or system changes, new data or labels and repeated regression testing.

Illustrative example
A computer-vision workflow fails on a subset of real operating conditions. YPAI can structure the failure set, collect or source missing edge cases, coordinate annotation, evaluate the model and connect the results to the review or production workflow.

Pilot to production

The customer needs to validate the complete operating model before committing to scale. The pilot may test data availability, participant or expert mobilisation, system integration, reviewer workflows, quality controls, acceptance, rights, unit economics and operational ownership.

Production is a separate decision after pilot review and acceptance.

Connected Delivery is measured through inspectable artefacts.

A credible AI engagement should leave more than a demonstration and a presentation. Depending on scope, delivery artefacts may include:

Engineering

  • workflow and requirement definitions
  • data specifications
  • datasets or knowledge assets
  • system and integration documentation
  • model or application versions
  • test results
  • monitoring definitions

Product

  • annotation guidelines
  • evaluation rubrics
  • benchmark and regression sets
  • issue and error taxonomies
  • prioritised improvement backlogs

Procurement

  • source and rights records
  • delivery manifests

Security

  • human-review records
  • acceptance matrices

Governance

  • change records
  • deployment and handover documentation

These artefacts make the engagement reviewable by engineering, product, procurement, security and governance stakeholders.

They also reduce reliance on claims that cannot be independently inspected.

Connected Delivery is what you buy. Controlled Delivery is how YPAI runs it.

Connected Delivery

Connected Delivery describes the commercial engagement: AI Data & Evaluation and AI Implementation coordinated around one outcome.

Controlled Delivery

Controlled Delivery is the operating discipline underneath that engagement.

Depending on the project, it can include:

  • defined scope
  • responsibilities
  • acceptance criteria
  • data and system boundaries
  • consent and permitted-use controls
  • rights and provenance
  • security review
  • data isolation
  • human review
  • quality assurance
  • audit records
  • change control
  • delivery manifests
  • handover
  • retention and deletion requirements

Controlled Delivery is not a third service line. It is the control layer used to make either service line, or a connected engagement across both, inspectable and accountable.

Built around your stack, not a platform lock-in.

Connected Delivery does not require the customer to replace its existing technology estate. YPAI can work with:

  • your existing models
  • commercial model APIs
  • self-hosted models
  • cloud AI services
  • vector databases
  • enterprise content systems
  • CRM and support platforms
  • data platforms
  • workflow tools
  • internal applications
  • existing integrators and specialist vendors

The architecture is selected for the workflow, control requirements and operating environment.

The engagement may cover the complete implementation or a defined connected workstream inside a larger engagement.

A pilot should test the dependency that could break production.

A useful pilot does more than demonstrate that a model can generate an answer. It should test the assumptions that matter to the operating outcome.

  • whether the required data can be sourced or collected
  • whether the knowledge base supports the intended questions
  • whether the evaluation method identifies meaningful defects
  • whether human reviewers can apply the rubric consistently
  • whether integrations work under real permissions and system constraints
  • whether acceptance criteria are measurable
  • whether rights and provenance are sufficient
  • whether the customer and YPAI interpret success in the same way

Pilot scope, commercial terms, responsibilities and acceptance are agreed with the customer and documented for the engagement.

Start with the outcome and the dependency.

You do not need to know in advance whether the answer is more data, a different evaluation method, a new agent, a RAG system, an integration or a combination. A useful first brief explains:

  • the workflow or product
  • the intended users
  • what the AI must do
  • what exists today
  • where the current approach fails
  • what data or systems are available
  • which controls matter
  • the target timeline
  • how the organisation expects to judge readiness

YPAI can turn that into a connected scope, workstream plan and acceptance model.

Bring us the outcome. We will connect the work required to deliver it.

Frequently asked questions

Is Connected Delivery a third YPAI service line?

No. YPAI has two independently purchasable service lines:

  • AI Data & Evaluation
  • AI Implementation

Connected Delivery is an engagement model used when work from both service lines must be coordinated around one outcome.

Do we have to buy both service lines?

No. Many projects need only Data & Evaluation or only Implementation.

Connected Delivery is appropriate where a material dependency crosses the two workstreams, such as when an application requires new data, a deployed system needs a custom evaluation operation, or evaluation findings must feed directly into implementation.

What is the difference between Connected Delivery and Controlled Delivery?

Connected Delivery is the coordinated commercial engagement.

Controlled Delivery is the underlying operating discipline covering scope, acceptance, rights, security, quality, auditability, change control and handover.

Can YPAI work with our existing vendors and internal teams?

Yes. YPAI can own the complete connected scope or work alongside internal engineering, a cloud provider, a systems integrator, a model provider, a data supplier or another specialist vendor.

Responsibilities and interfaces are defined during scoping.

What if we already have the data?

The engagement can begin by validating the available data, knowledge sources, rights, coverage, quality and suitability for the intended application.

The result may be to use the existing assets, repair them, create an evaluation set, source missing material or collect only the identified gaps.

What if we already have the application?

Connected Delivery can focus on evaluation, data remediation, human review, monitoring and targeted system improvement.

It does not require rebuilding an application that already meets the requirement.

How is success defined?

Success is defined through project-specific acceptance criteria.

These may include functional performance, evaluation results, task completion, human-review outcomes, data quality, integration behaviour, operational controls, latency, exception handling or handover requirements.

Success criteria are defined per system.

How are Connected Delivery engagements priced?

Pricing depends on the scoped workstreams and accepted outputs. Relevant factors may include:

  • data volume and sourcing
  • participant or expert requirements
  • annotation and evaluation
  • system complexity
  • integrations
  • environment and security constraints
  • deployment
  • monitoring
  • timeline
  • rights
  • third-party services
  • replacement or remediation obligations

Commercial units and acceptance are defined together during scoping.

Can Connected Delivery begin with a pilot?

Yes. A customer-specific pilot can test the most material delivery assumptions before production scale.

Commercial terms, responsibilities, acceptance and the production decision are defined for the engagement.

How does Connected Delivery handle EU AI Act and GDPR requirements?

YPAI supports project-specific data governance, documentation, provenance, DPA, review, retention, deletion, transfer and operational-control requirements.

The applicable obligations depend on the system, data, intended use, parties and legal framework.

Those obligations are scoped into the engagement when they apply.

What happens after deployment?

Depending on scope, YPAI can support:

  • evaluation monitoring
  • regression testing
  • failure analysis
  • data-gap remediation
  • reviewer operations
  • model or workflow changes
  • prompt and retrieval improvements
  • production reporting
  • controlled releases

Ongoing support is scoped separately from the initial delivery.