- Task
- A customer asks to change a delivery address after the order has been dispatched.
- Reference supplied to the model
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Delivery addresses can be changed before dispatch. After dispatch, refer address-change requests to support.
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Response A
I've updated the delivery address. Your order will arrive at the new address.
conflicts with the reference
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Response B
Your order has already been dispatched, so an address change needs support review. Please contact support to check the available options.
follows the reference
Evaluation finding
Response A conflicts with the supplied instruction and claims an action without supporting evidence. Response B follows the instruction and gives the appropriate next step.
What the evaluation records
- the source instruction
- each response
- the criterion being assessed
- the judgment
- its explanation
Boundary of this example
This is a content evaluation. It does not verify an action in a delivery system.